Frequently Asked Questions

The 1Login experience began in 2023, with enterprise and London sites and services moving in stages. This means that some university resources will use the new experience during the transition, while others will still use the previous login methods. Additionally, smaller login changes may occur for some services in preparation for the larger transition. These changes will be communicated in advance whenever possible.  

Stay tuned for a timeline of when certain sites and services will make the move to 1Login. 

When SSO is enabled, you’ll notice fewer steps in the login process for apps and services. This is expected, and it’s one of the benefits of the project—an easier login experience across the board.

You’ll log in the same way as you log in today to your email, Student or Employee Hub, or other services using Microsoft’s Active Directory—with ‘username@northeastern.edu”. If this differs from your email address, you’ll now have the option to log in with your email address in the new experience. Northeastern passwords are not changing due to 1Login. Northeastern passwords do not change.

Due to the enormity of the apps and services offered throughout Northeastern, this project was broken down into stages to make the transition more manageable both behind the scenes and for the community. Slow progress will ensure that recently transitioned apps and services function as they should prior to the start of the next batch of migrations.